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Terms & Conditions

Finding products

Sasa.com offers several ways for you to find products you want:

By category browsing

Our navigation tools are located on the left hand column of every page, so no matter where you are on our site, you will be able to search and find the product you are looking for.

By brand Click on "Shop by Brand" on the left hand side navigation menu and you'll see a list of all brands available at sasa.com.

By special features

We group products in various ways to help you search the products you need. E.g. Top 10 products, Special Offer, What's New, Online Exclusive, etc.

By keyword search

You may search for a product by entering keywords in the search box located on our homepage and on other pages at the top of the website.

By advanced search

Advanced Search function is also available for you to easily search products with multiple criteria including brand, price range, keyword and category.

By Skin Analysis

Click here to have a skin analysis, which may help you find suitable products.

After you have found the perfect product, you can read the description, usage, ingredients and country of origin on each product detail page. All the available colors and sizes are listed too.

We have a much larger selection of beauty products available in our stores than we are able to offer online at this time, if you don't see a product or brand that you want, it does not mean we don't carry it! Please let us know and we are more than happy to look through our supplier and see if we can get it in our web.

 

Viewing special offers

To provide you with more savings and benefits at sasa.com, we offer a variety of promotions and free gifts regularly. For the most updated special offers, don't miss out our "what's on sale" section.

 

Adding to basket

When you see something you'd like to order, enter the quantity you want to buy and click on the "add to basket" button, we will place the item in your shopping basket. The number of items added to your shopping basket and total order amount are displayed and updated continually in the right-hand bar of any page, making it easy for you to review your purchases anytime and anywhere on the site.

 

Product availability

Sasa.com is updated on a daily basis with our brands latest collections and most of the items you see on our web site are in stock and ready to ship at the time of the order. Occasionally when we go to pick an order some of the items may not be available. As the packer does not know if the item will come back into stock the items are cancelled from the order, you will not be charged for this cancelled item.

Should the product that you would like to buy is temporarily out of stock, you may click the "Product Alert" button on the product detail page to save it in "My Product Alert" list. Once these products become available again, we will notify you by email.

To create or modify "My Product Alert" list, you will need to register as a sasa.com member and login. Please click here to see the details.

 

Restrictions to sell

Due to commercial commitments, we may not be able to sell certain products or brands to certain locations. We only display products or brands that we can offer to sell to your selected location, but if you have switched your location during your shopping process, you may experience problems when checking out the products. Simply remove those products when you are prompted and you will be able to proceed with the checkout process.

 

Reference prices

For orders deliver to Hong Kong, charges will be in Hong Kong dollars. For orders deliver to places outside Hong Kong, charges will be in U.S. dollars. Reference prices in other currencies are displayed for reference only and exchange rates are updated monthly.

 

Price pledge
Sasa.com prices may vary slightly compared with prices in Sa Sa retail stores in Hong Kong due to such factors as different operating costs, special regional or online promotions, or exchange rate fluctuations.

Sasa.com strives to offer our customers globally competitive prices. You can help us make our prices competitive -- if you find any other online tailers selling at a lower price, do let us know via the Price Pledge page. Thank you.

 

Product quality

Sa Sa uses its global purchasing and sourcing capabilities to buy in large quantities and pass the savings on to you. We pride ourselves on our ability to offer generous discounts on top-name brands.

While we pride ourselves on our ability to offer generous discounts, we also take exceptional care to ensure that everything we sell is the genuine article and that it is in tip-top condition. Cosmetics manufacturers regularly vary their pricing policies from country to country. Sa Sa can thus put its global purchasing and sourcing capabilities to good use, often buying in large quantities to increase its bargaining power. A further factor is our excellent long-term relationships with vendors.

Your interest is protected by our 30-day guaranteed return policy, please kindly visit "Returns & Exchange" section for more details. (For all Healthy foods and skincare products of brand Fancl, Jurlique and Neal’s Yard Remedies, product’s shelf life is relatively short as blend of premium natural ingredients and no preservative added in general.)

 

Product packaging

Cosmetics manufacturers and their agents in different countries may vary their packaging from country to country. Sa Sa sources its products from around the world and therefore the products you receive may not have the exact packaging as those available at your local country. Products in sample size are always sourced with assorted packaging, or the packaging boxes may be unpacked from country to country as well. Therefore, you may receive same products with different packaging in result.

Occasionally, deep discount is given for some products without packaging box and they would be clearly marked in the product description as "without box", please feel comfort the quality of the products will not be affected in fact.

 

Colour of makeup products

We have used our best efforts to accurately display the colors of the products, however the actual color you see will depend on your monitor and may not be accurate. You can return any items if you are not completely satisfied. Please refer to our return policy for further details.

 

Beauty tips

Sasa.com offers beauty expertise and advice on skincare and makeup trends in our Beauty Tips section. You can access this valuable information by clicking on Beauty Tips on the left hand column of every page. Our beauty consultants and editors offer product information and helpful tips on skincare, health care, makeup application and the newest beauty procedures and solutions. If you have a beauty concern or question, don't miss to visit the Beauty Tips section.

 

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Tell a friend

Want to tell your friends about a product you found on sasa.com? E-mail them! You can do it simply clicking on the "tell a friend" button at each product detail page and then enter your friends' name and email address. We will send the product information and your message to your friend on your behalf.

 

 
 
 
 
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Reference currency :
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Only U.S. dollars and H.K. dollars are accepted as transaction currencies.
All others currencies are for reference only. * details

*Save % - the discount % base on the RRP with existing selling price

**Total sales last year
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Sasa.com - the ultimate online beauty & health shop

Sasa.com offers around-the-clock access to the best beauty and health products – and we ship worldwide. Skincare, fragrance, makeup, slimming, haircare, nailcare, bath and body care, health and beauty supplements, and men's products - it's all here.

We offer famous brands, as well as quality niche brands to cater for your special beauty needs. And to help you decide, we feature beauty tips and articles on the latest beauty trends, techniques and products. Subscribe to our e-newsletter or visit often for special promotions. Join our Sa Sa VIP programme for an extra 5% discount off our already great prices. And earn Bonus Points good for free redemptions.

Sasa.com is a member of Sa Sa International Holdings Limited, a leading cosmetic retailing and beauty services group in Asia, and is listed on the Stock Exchange of Hong Kong (Stock code: 178).