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Terms & Conditions

30-days Goods Returns

Your interest is protected by our “30-days guaranteed return policy”, we accept products sold by Sasa.com with not more than 30 days of receipt (based on the delivery record). Please contact us for returning information and kindly visit “Refund policy” section for more details.

 

Non-returnable items

We're sorry, but we DO NOT ACCEPT returns of certain products, including:

  • Any product that is returned more than 30 days after receipt.
  • Any product that has been opened or used (taken out of its plastic wrap or box).
  • Any product that is not in its original condition, is damaged, or is missing parts.
  • Any book and accessories.
  • Any discount, clearance or sales product that sasa.com has already stated non-returnable.
  • Any free gift product and samples.
  • Any product that is purchased at Sa Sa stores.
  • Any product that is under the following brand(s): WIGS2YOU
  • In the event of dispute, Sasa.com's decision shall be final and conclusive.
  •  

    Exchange policy

    All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products by simply follow our Return Procedures.

    We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you.

    Only in case the product was sold out, we'll refund the value of product in the same form of payment originally used for purchase.

     

    Return procedures

    You can pack and send your return to us in just a few simple steps:

    1. Click Contact us and select "Online order > Return & Exchange" from the enquiry type.
    2. Provide us with your Order Number. Indicate returned products and the reason for your return in the input box area.
    3. Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.
    4. Send the returning items by mail to: Sa Sa dot Com, 14/F Block B, MP Industrial Centre, 18 Ka Yip Street, Chai Wan, Hong Kong.
    5. All return shipping fee must be prepaid. We cannot accept COD returns.
     

    Refund policy

    Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.

    We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.

     

    Refund timeline

    Refund will be issued to the same account holder and in the same form of payment originally used for purchase.

    Refund by Refund timeline
    Alipay 2 to 3 weeks
    Cheque 4 to 6 weeks
    Credit card (except UPOP) 4 to 6 weeks
    PayPal 2 to 3 weeks
    TenPay 1 to 2 weeks
    Telegraphic transfer 4 to 6 weeks
    UPOP 6 to 8 weeks

    [Note]

    • The refund request is only available for Alipay or TenPay transaction within 90 days from the date of payment is successfully received. For transaction over 90 days, the refund will be issued by Sasa.com online cash coupon within 1 to 2 weeks by email for substitution.
    • Administration fee will be charged for refund transaction by Telegraphic transfer and the administration fee is non-refundable.
    • Cash refund is not available at present, for payment by using Direct Deposit, refund will be issued by cheque in Hong Kong dollar.
    • Orders deliver to China region, currency will be in Chinese Yuan Renminbi for selected payment methods. Whenever refund is required for Alipay or other non- Chinese Yuan Renminbi settlement orders, Sasa.com will issue the refund amount in currency of U.S. dollars.
     

    Undeliverable orders

    Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.

    When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25 will be deducted from your refund.)

    We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged ¥95* for resend shipping fee per parcel.

    * Re-shipping fee is base on the original shipping method used for your purchase.

     

     
     
     
     
    Change location :
    Reference currency :
    Please select location and then reference currency.

    Only U.S. dollars and H.K. dollars are accepted as transaction currencies.
    All others currencies are for reference only. * details

    *Save % - the discount % base on the RRP with existing selling price

    **Total sales last year
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    Sasa.com - the ultimate online beauty & health shop

    Sasa.com offers around-the-clock access to the best beauty and health products – and we ship worldwide. Skincare, fragrance, makeup, slimming, haircare, nailcare, bath and body care, health and beauty supplements, and men's products - it's all here.

    We offer famous brands, as well as quality niche brands to cater for your special beauty needs. And to help you decide, we feature beauty tips and articles on the latest beauty trends, techniques and products. Subscribe to our e-newsletter or visit often for special promotions. Join our Sa Sa VIP programme for an extra 5% discount off our already great prices. And earn Bonus Points good for free redemptions.

    Sasa.com is a member of Sa Sa International Holdings Limited, a leading cosmetic retailing and beauty services group in Asia, and is listed on the Stock Exchange of Hong Kong (Stock code: 178).